My biggest problem with them is the run around I was given. I was told my truck would be ready 9 different times. NINE!! ...and when it was finally ready, within 24 hours it had to go back.
They replaced a $360 pulley needlessly, replaced the wrong drive belt (Replaced my blower belt instead of the accesory belt). Different bother fixing the ABS sensor until I brought them a photograph of the damn light on.
I also spent $300 on an alignment, only to get it back in worse condition than when it went in. Let's see, oh, the lean condition was caused by a poor sealing gasket caused by a broken bolt that the tech "missed" the first time round (Yeah right, he didn't feel like drilling and tapping his f up, so he just didn't bother with it and hoped it wouldn't cause a problem) Niiiiiiiiiiiice...
..and they stunk up my interior with gear oil.
I don't ask for much. Honesty, respect and quality work.
Payton Wright Ford and John Eagle certainly outdo them in damn near every way. Bankston is riding on it's laurel's passed on by the gearheads here in DFW and it's certainly a reputation they don't deserve to have considering the way they treat their customers.
Not that it matters much. I could care less what other folks do, I can tell you though, my vehicles won't ever be back there.
Bastards. All of 'em.