Has anyone else had a problem with customer service at REM ?? I ordered an oil seperator on Dec 8, received it a day or 2 after Christmas with no intructions. I have since e-mailed them twice, called them once and the person I spoke to said that he would e-mail them out to me that day. Well, no instructions yet. And I noticed a thread from the Oct 5th that has no reply from them....so what gives ???? If I gave my customers that kind of service....I wouldn't have any customers to worry about........