REMs customer Service??or lack of it

[rinnels69]

Has anyone else had a problem with customer service at REM ?? I ordered an oil seperator on Dec 8, received it a day or 2 after Christmas with no intructions. I have since e-mailed them twice, called them once and the person I spoke to said that he would e-mail them out to me that day. Well, no instructions yet. And I noticed a thread from the Oct 5th that has no reply from them....so what gives ???? If I gave my customers that kind of service....I wouldn't have any customers to worry about........

 

[BeEnStRuCkEd]

If you are looking for customer service, try Mark @LFP. Nothing but good things from him and his staff.

 

[MonkeysL]

it took REM 3 months to do a valve job on my heads and get them back to me, i got alot of run around but finally got them back

 

[Black & Blown]

i hear good stuff from them and i hear bad stuff from them
IMO i dont like em but thats just me

Mark @ LFP is the man!!!!!

 

[Dbl G]

I ordered a J-Jent lower grill from them and it showed up in 4 days, in perfect shape.

 

[LightningToGo]

I've ordered several merchandises from them and got them on time. Had them service my truck a few times and nothing but good customer service.

I think all shops have there issues now and then. There is no perefect shop. IMO